Customer Service Agreement

1. Parties​:

As of the Training Application Form has been completed and signed on the website, this, “the Customer Service and Distance Sales Contract” is deemed to be signed and approved by the person / institution / organization that has completed Training Application Form, and that resides at the address stated in the application form (referred to as “Member” and / or “Buyer e in the contract), and by the VIPTALKERS ONLINE TEACHING LLC (referred to as VIPTALKERS ONLINE TEACHING LLC and/or “Seller” in the contract) that operates at 607 DEEMER PLACE, NEW CASTLE, DE, 19720 and that is registered at the Department of the Treasury’s Internal Revenue Service, tax office 45999, Cincinnati, OH, with registration number 38-4126239.

607 DEEMER PLACE, NEW CASTLE, DE, 19720

2. Ratification of the Contract:

VIPTALKERS ONLINE TEACHING LLC members will be deemed to have read and understood the customer service agreement as soon as they have completed the Training Application Form.

3. Viptalkers Online Teaching LLC Membership System

Viptalkers will allow Online Teaching LLC members to log into the system using the student ID and password assigned by the academy. The student number and password are personal, the training and all rights of the members sharing the student number and / or password with other people will be canceled. Viptalkers Online Teaching LLC accepts no responsibility for any and all obligations arising from sharing the student number and password with others.

4. Description of Services:

Members who ratify the customer service agreement will also be deemed to have accepted distance learning on the internet at the websites of Viptalkers Online Teaching LLC. Fee paid by the member for training includes education service and communication costs.

All materials such as documents, audio files, presentation files, video files, electronic books etc. presented in the education system are distributed free of charge and integrated into the system for educational purposes. All rights of the documents belong to the producers, authors and licensees. Viptalkers Online Teaching LLC does not claim any rights to these documents and materials, but undertakes to remove all relevant training materials from the system at the request of the right holder.

In case the necessary certification trainings are taken from the related institutions;

a. The printing and shipping fees of the certificates sent by cargo companies or couriers will be paid by the member during the training application. If the certificate is not received for various reasons and returned to Viptalkers Online Teaching LLC, no certificate will be sent again, but the certificate sample can be sent to the member via e-mail if the member requests it.

b. Certificates that are not requested during the service and contract period will be prepared in Turkish or English language upon the request of the member in writing and sent to the e-mail address of the member in high resolution picture format.

c. Also, certificates requested from abroad (outside of Turkey) and certificates of members with inaccurate contact details, irrespective of their demand and without a notice, will be sent in high resolution picture format via email.

Responsibility related to any adverse / unofficial / illegal situation that may arise after the practices based on the training provided by Viptalkers Online Teaching LLC is of the member. Viptalkers Online Teaching LLC has no responsibility for the subject. The trainings provided by Viptalkers Online Teaching LLC are given in order to improve / enhance the personal or professional development of the members, it is assumed that the member has knowledge in the relevant field of education and all positive / negative responsibility is left to the member himself / herself.

5. Obligations of the Member:

While the Member benefits from the services of Viptalkers Online Teaching LLC, he or she;

a. Acknowledges that the information contained in the Training Application Form is correct and that any damages resulting from incorrect or incomplete information in cases where such information is required (such as forgetting passwords), are of his/her resposibility.

b. Accepts that all problems that may arise because of assuming the information contained in his/her personal information is correct, are under his/her responsibility.

c. The services and software provided by Viptalkers Online Teaching LLC are copyrighted by Viptalkers Online Teaching LLC. All materials such as documents, audio files, presentation files, video files, electronic books etc. presented in the education system are distributed free of charge and integrated into the system for educational purposes. All rights of the documents belong to the producers, authors and licensees. Viptalkers Online Teaching LLC does not claim any rights to these documents and materials, but undertakes to remove all relevant training materials from the system at the request of the right holder.

d. The age of the member is assumed to be correct as declared by the member. Viptalkers Online Teaching LLC cannot be held responsible for any incorrect information given by the member, as the service will not be available to those under 4 years of age.

e. Viptalkers Online Teaching LLC cannot be held responsible for any information, letters, messages or files that will be lost, missing or transmitted to the wrong address during the use of the Services.

f. Accepts not to access and to modify the trainings provided by Viptalkers Online Teaching LLC without authorization or in any manner other than as specified by Viptalkers Online Teaching LLC, not to use explicitly modified trainings, not to use the trainings prepared for others and to pay all the material and moral damages that may be incurred if not complied with aforementioned regulations.

g. Viptalkers Online Teaching LLC will not be liable for any damages resulting from unauthorized reading of member data.

h. Any registration or all information obtained using Viptalkers Online Teaching LLC services is deemed to be used at the member’s own consent. The responsibility of the malfunctions, loss of information and other losses that may occur on the personal computer of the member belongs to the member himself/herself. Viptalkers Online Teaching LLC will not be liable for any financial or moral compensation for any damage that may occur

i. Viptalkers Online Teaching LLC has the right to intervene, withdraw the member from the service and terminate his / her membership if the member acts in violation of the rules.

j. The member makes the purchase on the system by mail order, credit card, bank eft / transfer or postal check method as agreed with his / her consent and Training Application Form. Stolen credit card purchases, unauthorized use of credit cards are entirely the responsibility of the members who use the information. The member is responsible for any legal liability and indemnity arising from such transactions. Viptalkers Online Teaching LLC has no legal responsibility. If requested, the information of the members using unauthorized information will be provided to the official institutions.

k. Bank of the credit card can charge commission from credit card payments and the member accepts that the commission amount will be collected from the credit card during the payment process.

6. Entitlements to Viptalkers Online Teaching LLC:

a. Viptalkers Online Teaching LLC assumes that the information provided by the members is correct and will ensure the continuity of the trainings prepared and does not hold any responsibility for incorrect information provided by the members or for any errors arising from the sistem

b. Viptalkers Online Teaching LLC may temporarily suspend or completely suspend the operation of any system it holds. Viptalkers Online Teaching LLC assumes no liability to its members or third parties for the temporary suspension or complete suspension of the system. The user name and password will be provided to the member by Viptalkers Online Teaching LLC and will be effective after completing the Training Application Form. Viptalkers Online Teaching LLC may indefinitely block the connection rights of members who have completed all fields and have been accepted for training

c. In case of issuing certificates; With respect to the qualification, request and delivery of certificates, disciplinary regulations of Viptalkers Online Teaching LLC and the accrediting institution are applied and in the decision to qualify the certificates, the approval of the relevant instructor, consultant teacher and / or the authorities of the accreditation institution constitutes the basis for scoring. Based on this; members who act improperly in accordance with the laws and regulations related to Viptalkers Online Teaching LLC, all relevant institutions and organizations, tutors and to the countries where the membership has taken place or the certificate has been qualified, who offends the institutions and tutors/teachers through any communication mean by insulting, accusing and/or defaming instead of seeking or demanding unjustified/justified solutions, who are found to have received unjustified certificates, who do not pay attention to the discipline and hierarchy of the related institutions and moreover who publish untrue statements through e-mails or on the internet, and who are proven or subject to any doubt for having applied unfair certificate methods such as not to follow all of the courses that are based on training, will not receive their certificates. Under these conditions, the previously given certificates are revoked without notice. In case of conflicting issues between the legislation of the country where the member, who deserves the certificate and / or claiming the certificate and / or the country where the institution, organization, faculty member or instructor who qualifies the certificate resides, Viptalkers Online Teaching LLC will decide within 1 (one) month keeping the material / moral damages of the parties in consideration and in line with the respective national regulations, the decision shall be deemed binding and Viptalkers Online Teaching LLC shall not accept any material / moral responsibility for the final decision (s) made by Viptalkers Online Teaching LLC.

d. In case of issuing certificate; All design rights of the certificates sent to the member belong to Viptalkers Online Teaching LLC. There may be errors or discrepancies in the color, lettering or design of the certificates shipped or emailed due to printing or design. Reproducing or re-issuing certificates for such errors or defects is at the discretion of Viptalkers Online Teaching LLC. In case of first name / education name / certificate date / certificate number errors, the certificate is sent again in the same way free of charge. In case others types of error request for another certificate will be fulfilled following the additional certificate payment.

e. In case of issuing certificate; Viptalkers Online Teaching LLC prepares the certificates in Turkish or English language in accordance with the notification made, after the member has submitted the written certificate request through electronic form and the certificate is sent via e -mail within the same day during the office hours or shipped between the dates announced on the website. After the certificate is delivered to the member in any way, additional certificate fee shall be requested for the request of the certificate to be delivered by another way or language option, if the requested fee is not paid, this request shall be rejected. The conditions stated in this article also apply to certificate requests made incorrectly and processed.

f. In case of issuing certificate; if the certificate request has been made for any of the trainings received in the collective training purchases and this request coincides with the certificate submission period, Viptalkers Online Teaching LLC finalizes the other trainings and prepares all certificates in accordance with the initial request and sends them to the contact address in accordance with the initial request. However, the member has the right to request in writing the documents for other trainings terminated in electronic form.

g. All the information, documents, software, design, graphics, etc. produced by Viptalkers Online Teaching LLC are copyrighted. The license rights for all materials contained in the education system belong to their respective owners as described in paragraph c of this customer service contract.

h. Promotional packages or discount coupons / gift certificates offered to members are limited to quotas and stocks. Viptalkers Online Teaching LLC may terminate or extend the campaign prematurely.

i. Viptalkers Online Teaching LLC may engage in any kind of email messages, sms messages, advertising and promotional activities for the member indefinitely upon activation of the member’s training, and may support or carry out such activities personally using the member information contained within Viptalkers Online Teaching LLC.

j. Viptalkers Online Teaching LLC is responsible for changing the price and specifications of the training or products offered for sale. In the event of an error in price and property information, Viptalkers Online Teaching LLC may make a delivery to correct the error or cancel the order and return the order amount to the member’s account in the same manner as the collection method.

k. Viptalkers Online Teaching LLC may transfer the member to other websites. In this case, the member acknowledges that Viptalkers Online Teaching LLC is not responsible for the content of the sites to which he/she will be tranferred.

l. Viptalkers Online Teaching LLC may, without notice to the Member, modify the application of this Agreement or modify or add new substances in order to comply with the technical requirements and legislation that may arise in the future.

m. Viptalkers Online Teaching LLC’s services, which do not require membership, can be converted into membership-requiring situations over time. Viptalkers Online Teaching LLC may open additional services, modify some or all of its services, or convert them into paid services.

n. All contact details such as contact address, e-mail address, mobile phone number and similar information received from the member through the application form; thorough mail, letter, sms message, mms message, electronic mail etc can be used by the Seller and Seller’s companies / brands for all kinds of advertisement, announcement, campaign, information and other communication purposes which are not listed here. In case of the member’s nonconcurrence the agreement will be unilaterally cancelled and be waived by the member.

7. Return of Product and Use of Right of Withdrawal:

With respect to the Regulation No. 4077 on the Principles and Procedures for the Protection of Consumers Law and to the Regulations for Application Principles for Distance Contracts, the right of withdrawal cannot be used for products that cannot be returned by nature, disposable products, reproducible software and programs, products that are rapidly degraded or expire. The use of the right of withdrawal is conditional on the product being unpacked, undamaged and unused”. As stated in this provision; training packages, services or products purchased; is activated within working hours after the payment of fees. In case of log-in even only once using membership information, activated memberships cannot be canceled by the member for any reason, no right of withdrawal can be exercised and fees charged by Viptalkers Online Teaching LLC are not returned to the member. Since all entries made to the system are registered to the member’s account with a special timestamp and ip number, these records in our system will constitute evidence for all legal objections.

For the members outside the Republic of Turkey and / or in the countries which are not subject to the Regulation No:4077 on Consumer Protection of the Laws and Regulations for Application Principles for Distance Contracts, the processes is carried out in accordance with the provisions of the country regulations, and as a result of exercising the right of withdrawal or membership cancellation Viptalkers Online Teaching LLC reserves the right to other material / non-pecuniary losses. Viptalkers Online Teaching LLC cannot be held responsible for any loss of rights incurred by the members in accordance with the provisions of the legislation. 

8. Personal and Non-Commercial Use Restriction:

The training, services or products purchased by the members are tailor-made, and it is the responsibility of the members to not share the training, services or products prepared for personal use with another third party and as it is contrary to this contract.

9. Validity:

After completing the Training Application Form, receiving service using the system or after placing an order, this customer service agreement enters into force between the parties for 30 days, as indicated in the training introduction / information pages. Upon the written request of the Member and upon approval by Viptalkers Online Teaching LLC, an additional period of 7 days shall be added to this customer service contract and the expiry period shall be extended for one time. For objections regarding certificates or training, the date of official objection shall be taken as basis and in all objections, the current customer service contract in force shall apply. Certificates that are not requested during the service and contract period will be prepared in Turkish or English language upon the request of the member in writing and sent to the e-mail address of the member in high resolution picture format.

10. Termination:

In case of detecting any circumstances against this Customer Service Agreement, Viptalkers Online Teaching LLC may terminate the contract unilaterally, provided that the parties are informed about the grounds for termination.

11. Conflict and Jurisdiction:

In the event of any dispute regarding the content of this customer service agreement which consists of a total of 11 articles or the services / training / products received, The provisions of the commercial courts to which Viptalkers Online Teaching LLC is affiliated and the laws governing Viptalkers Online Teaching LLC apply.

Last Updated: September 1, 2019

Important Reminder: Please print and keep a copy of this Customer Service Agreement so that you can easily read it. Please note that in the event of any objection or dispute, the provisions of this agreement apply.