Distance Sales Agreement

DISTANCE SALES PRELIMINARY INFORMATION FORM

INFORMATION REGARDING THE BASIC CHARACTERISTICS AND TOTAL PRICE OF CONTRACT PRODUCT OR SERVICE, AND THE RIGHT OF WITHDRAWAL

(VIPTALKERS ONLINE TEACHING LLC Distance [Real-Time Video] Foreign Language Education Services User Agreement)

a. Basic characteristics of contract product or service,

VIPTALKERS ONLINE TEACHING LLC provides the teaching (ordering) a distance English foreign language education in a real-time video (online) on the web.

An agreement is drawn up in the electronic environment with the users who want to receive distance foreign language education from VIPTALKERS ONLINE TEACHING LLC, in a real-time video chat session, on the website of www.viptalkers.com (distance [real-time/video] foreign language education portal), and Viptalkers Mobile Application, and who have accepted and undertook the terms of the agreement, and for the legal parents or guardians of those who are under 18 years old and will be a user.

English education is provided by TUTOR MEMBERS who are natural or legal persons and who are not employees of VIPTALKERS and who are independent contractors that provide service to the USER/STUDENT MEMBER by offering distance English teaching via VIPTALKERS real-time video chat session, distance foreign language education portal and infrastructure as per the provisions of the membership agreement.

Tuitions can be examined and selected in detail on the website viptalkers.com.

It is possible to benefit from VIPTALKERS services by purchasing course credits on the website in the electronic environment or by other methods specified in the agreement.

b. Name or title of the seller or provider

VIPTALKERS ONLINE TEACHING LLC

c. The mailing address, phone number, and similar contact information of the seller or provider that enables the consumer to contact the seller or provider quickly, and the identity and address of the person acting for and on behalf of the seller or provider,

Address: 607 DEEMER PL SUITE 562, NEW CASTLE, DE, 19720

Contact Phone Number: +1 (732) 783-4018

E-mail address: [email protected]

d. Total price of goods or services, including all taxes, the method of calculating the price if it cannot be calculated in advance due to its nature, all carriage, delivery, and similar additional expenses, if any, information that additional expenses can be paid if these cannot be calculated in advance;

Course credit fees set separately for each option in the tariff explicitly stated by VIPTALKERS ONLINE TEACHING LLC on the www.viptalkers.com (distance [real-time video] foreign language education portal) site and the Viptalkers Mobile Application.

e. The additional cost charged on consumers in cases where the occupancy expense of the distance communication media cannot be calculated over the ordinary tariff during the drawing up the agreement,

NONE.

f. Information regarding payment, delivery, performance; and commitments related to these, if any, and solution methods of the seller or provider regarding complaints,

Payment can be made by purchasing course credits via e-mail, credit card, bank EFT/transfer, or postal check method via the website electronically.

Course credits purchased by users are used within twelve (12) months after purchase. When this period is completed, the course credits purchased and unused by the user are automatically canceled and deducted from the user’s account. Each user is responsible for using the purchased course credits within 12 months after the purchase and planning the courses suitable for the amount of course credits purchased. Users cannot request a refund for credits canceled due to expiration, schedule lessons with canceled credits, or benefit from other services. Users follow the periods of the course credits they purchase by themselves. VIPTALKERS is not obliged to follow up loans and to warn users about expiring credits.

Credits purchased cannot be returned and minutes used for a session cannot be credited. If the non-purchased credits are accidentally charged, a refund shall be requested. If the credits have been purchased on the website, refunds can be made via the third-party payment system or by VIPTALKERS. The USER/STUDENT MEMBERS who think that they have been charged accidentally can contact VIPTALKERS via [email protected] To consider the return request to accidental charges, the request must be received by VIPTALKERS within thirty (30) days after the charging.

g. The conditions of using the right of withdrawal in cases where the right of withdrawal comes into question, and its duration and procedure; information about the carrier that the seller proposes for return,

There is the right of withdrawal within 14 days from the date of the agreement. However, the right of withdrawal cannot be exercised if the purchased education packages, services, or products were fully used.

In the event that it is found out by VIPTALKERS that the education packages, services, or products were not used, the USER/STUDENT MEMBERS WHO USE THE RIGHT OF WITHDRAWAL for the unused portion are refunded. In case of any WITHDRAWAL/cancellation, the fee for the courses that were taught until the day the subscription was canceled is calculated at the current undiscounted price.

After the deductions for service charges related to the education packages, service (3% of the total amount requested to be refunded is deducted from the user as a service fee) or the part of the products used (institution/organization commission fees paid in cash and varying between 4% and 7% and other deductions are deducted from the user) and tax deductions are cut back by VIPTALKERS (the fees for the courses that were taught until the day the subscription was canceled are calculated at the current undiscounted price), the USER/STUDENT MEMBERS WHO EXERCISE THEIR RIGHT OF WITHDRAWAL and who did not misconduct shall be refunded.

The refunds shall be made within 10 (ten) business days of the USER/STUDENT MEMBER providing the necessary information and documents (ID, bank account number, credit card number, etc.).

The refund shall be made to the USER/STUDENT MEMBER’s bank account number or credit card number. VIPTALKERS cannot be held responsible for defaults in the bank and other payment channels. (AGREEMENT Article 8.2)

h. The mailing address, fax number, or e-mail info to where the withdrawal notification shall be made;

The USER/STUDENT MEMBERS who think that they have been charged accidentally can contact VIPTALKERS via [email protected]

i. In cases where the right of withdrawal cannot be exercised, information that the consumer cannot benefit from the right of withdrawal, or information about under which conditions he/she will lose his/her right to withdraw;

If the right of withdrawal is not exercised within 14 days of the contract date, the USER/STUDENT MEMBER loses his/her right to withdraw.

The right of withdrawal cannot be used if the education packages, services, or products purchased within 14 days from the date of the agreement are fully used.

In cases where education packages, services, or products cannot be provided by VIPTALKERS due to the USER/STUDENT MEMBER’s misconduct, the USER/STUDENT MEMBER loses his/her right to withdraw.

In case of termination of the agreement due to the USER/STUDENT MEMBER’s misconduct, the USER/STUDENT MEMBER loses his/her right to withdraw.

If there is less than 2 hours before the start of the course, the USER/STUDENT MEMBER CANNOT CANCEL this course and therefore he/she loses the right to withdraw. No refund is made to him/her for this course hour. (AGREEMENT Article 8.3)

j. At the request of the seller or provider, deposits to be paid or provided by the consumer if any, other financial guarantees and related terms;

NONE.

k. Information about which hardware or software the digital content, which is known or reasonably expected to be known to the seller or provider, can work with;

We recommend you to use the updated Chrome browser to access our Virtual Class and follow the courses effectively.
In terms of mobile devices, Virtual Class can also be accessed from Safari 11 for iPhone and iPad, and Chrome or Opera for Android.
To take full advantage of the Virtual Class, we strongly recommend that you join courses from desktop computers.
Before signing up for our online English classes, you need to make sure you have a fast and reliable computer, a fast broadband connection and a working microphone, speaker and webcam at the same time. A VOIP headset is useful but not required. To view the course materials and course-works in PDF format, we recommend you to use the latest version of Adobe Acrobat Reader.

l. Information on consumers’ dispute

Before applying to a consumer arbitration committee, arbitration tribunal, or judicial remedy for the settlement of disputes, the USER/STUDENT MEMBER agrees, undertakes and declares to notify VIPTALKERS his/her applications for all disputes, consumer applications, applications to the arbitration mechanism by mail in writing or by hand delivery, also by sending an e-mail to [email protected]

Disputes are resolved by reaching an agreement as a result of mutual negotiations.

UNLESS OTHERWISE SPECIFIED IN THE AGREEMENT, the disputes are settled out of court in accordance with the consumer legislation of the United States and under this AGREEMENT. Therefore, read the “text of the contract” carefully. In the disputes that VIPTALKERS may be responsible and that must be resolved by the court; it should be went to arbitration firstly. If the dispute cannot be resolved during arbitration, US COURTS AND ENFORCEMENT OFFICES SHALL BE COMPETENT, UNLESS OTHERWISE SPECIFIED IN THE AGREEMENT. This AGREEMENT hereby shall enter into force on the date it is signed by the parties or confirmed electronically/by e-mail confirmation and is deemed to have been signed with the electronic confirmation/e-mail confirmation by the USER/STUDENT MEMBER to the text of the AGREEMENT, and it is applied.

I HAVE READ, UNDERSTAND, AND ACCEPT THIS PRELIMINARY INFORMATION. (in the case of an electronic confirmation, the date and time of the confirmation button shall be valid)

COMPULSORY INFORMATION REGARDING THE BASIC CHARACTERISTICS AND TOTAL PRICE OF CONTRACT PRODUCT OR SERVICE, AND THE RIGHT OF WITHDRAWAL

a. Basic characteristics of contract product or service,

VIPTALKERS ONLINE TEACHING LLC provides the teaching (ordering) a distance English foreign language education in a real-time video (online) on the web.

An agreement is drawn up in the electronic environment with the users who want to receive distance foreign language education from VIPTALKERS ONLINE TEACHING LLC, in a real-time video chat session, on the website of www.viptalkers.com (distance [real-time/video] foreign language education portal), and Viptalkers Mobile Application, and who have accepted and undertook the terms of the agreement, and for the legal parents or guardians of those who are under 18 years old and will be a user.

English education is provided by TUTOR MEMBERS who are natural or legal persons and who are not employees of VIPTALKERS and who are independent contractors that provide service to the USER/STUDENT MEMBER by offering distance English teaching via VIPTALKERS real-time video chat session, distance foreign language education portal and infrastructure as per the provisions of the membership agreement.

Tuitions can be examined and selected in detail on the website viptalkers.com.

It is possible to benefit from VIPTALKERS services by purchasing course credits on the website in the electronic environment or by other methods specified in the agreement.

This AGREEMENT hereby shall enter into force on the date it is signed by the parties or confirmed electronically/by e-mail confirmation and is deemed to have been signed with the electronic confirmation/e-mail confirmation by the USER/STUDENT MEMBER to the text of the AGREEMENT, and it is applied.

b. Total price of goods or services, including all taxes, the method of calculating the price if it cannot be calculated in advance due to its nature, all carriage, delivery, and similar additional expenses, if any, information that additional expenses can be paid if these cannot be calculated in advance

Course credit fees set separately for each option in the tariff explicitly stated by VIPTALKERS ONLINE TEACHING LLC on the www.viptalkers.com (distance [real-time video] foreign language education portal) site and the Viptalkers Mobile Application.

c. The conditions of using the right of withdrawal in cases where the right of withdrawal comes into question, and its duration and procedure; information about the carrier that the seller proposes for return,

There is the right of withdrawal within 14 days from the date of the agreement. However, the right of withdrawal cannot be exercised if the purchased education packages, services, or products were fully used.

In the event that it is found out by VIPTALKERS that the education packages, services, or products were not used or partially used, the USER/STUDENT MEMBERS WHO USE THE RIGHT OF WITHDRAWAL for the unused portion are refunded. In case of any WITHDRAWAL/cancellation, the fee for the courses that were taught until the day the subscription was canceled is calculated at the current undiscounted price.

After the deductions for service charges related to the education packages, service or the part of the products used, and tax deductions are cut back by VIPTALKERS (the fees for the courses that were taught until the day the subscription was canceled are calculated at the current undiscounted price), the USER/STUDENT MEMBERS WHO EXERCISE THEIR RIGHT OF WITHDRAWAL and who did not misconduct shall be refunded.